Fraud Safety Tools
Just about every day the front-line staff are faced with phone calls, face-to-face interactions, and emails from customers on whether something is legitimate or fraudulent. Fraudsters are ruthless and are attacking from all angles. Can we trust the mail? Can we trust a phone call? The answer isn’t very clear. But one thing that IS clear is we, at Bruning Bank, are trained to spot these scams and attacks so we are ready to help whenever a situation may arise.
If you ever receive an odd phone call, don’t give out any information, hang up and call us for guidance. If you ever get something unexpected from the mail, bring it in and we can help decipher it with you. The list goes on! Bruning Bank also has great FREE tools to help combat fraudulent activity. Here are a few highlights of what we offer:
- Positive Pay – an online banking feature for businesses that gives the user control of what checks and automatic debits/credits clear the account. We are seeing an uptick in check fraud, so this is very helpful to stop those fraudulent checks before they are posted.
- Online Banking Alerts – get alerted when a debit card transaction occurs, when your account gets below a certain amount, and so much more. This is available for individuals and businesses to keep a close eye on all your banking activity.
- Credit Monitoring – keep tabs on your credit score and get alerted anytime a credit is opened with your information. I know from firsthand experience that the user gets alerted right away when a new credit is opened in their name. This is a great tool if you fear your identity has been compromised.
- MyCard – check debit card transactions, shut off your card temporarily, see what vendors have your card number on file, set spending controls and alerts, and so much more. If you are faced with an unknown debit card transaction, this is a great tool.
With all that, we feel Bruning Bank does a great job of offering services to keep our customers safe. If you would like more information on one of those things listed above or fear you might be a victim of a scam, please reach out sooner than later. We would be glad to help our customers before it’s too late!
-Renee Girardin, Assistant Director of Deposits